Every maintenance request taken in, triaged, and dispatched
Intake to vendor, without the relay.
A maintenance coordinator agent runs the front half of every work order. It takes the request in any form, asks the questions that matter, sorts it by urgency, and lines up the right vendor, so your coordinators manage exceptions instead of retyping tickets.
[WHAT IT DOES]
What it takes off your plate.
- Takes requests by portal, text, email, or call, at any hour
- Asks the triage questions and sets urgency consistently
- Matches the job to the right vendor and requests the slot
- Keeps the tenant, the vendor, and your PMS on the same status
Every request triaged and dispatched without the relay
Answered at any hour
A request at 2am gets acknowledged at 2am, with true emergencies escalated immediately.
Wired into your PMS
Work orders, statuses, and vendor notes live in the system you already run.
Yours to keep
The coordinator ships as software you own, with the source handed over.
Tell us how a request moves through your work order flow today.
Where does it sit, and who ends up chasing it? That tells us whether triage is a fit for an agent, and what a discovery would dig into.
Always-on intake
The 2am request is acknowledged at 2am.
The tenant hears back immediately, the details are captured completely, and the true emergencies wake a person while the dripping faucet waits politely for morning.
Sorted, not stacked
Urgency is decided by rules, not by inbox order.
Every request gets the same triage questions and lands with a priority your team agreed on in advance. The furnace out in January outranks the squeaky door, every time, automatically.
Dispatch lined up
The right vendor hears about the job first.
The agent matches trade, territory, and your preferred vendor list, sends the details, and requests the appointment. Your coordinator confirms rather than orchestrates.
[QUESTIONS]
Answered before you ask.
See where AI can save you time
Book a free AI audit. Tell us where the work piles up, and we’ll talk through whether automation belongs there. No forms. No waiting on us.